Storage Barnehurst Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Barnehurst provides removal, transport and storage services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual or business who requests, books or uses our removal or storage services.

We, us, our means Storage Barnehurst.

Services means any removal, packing, loading, transport, unloading, storage, associated handling, or related services that we provide.

Goods means the items, belongings, furniture, equipment, or other property that are the subject of our services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

We provide removal and storage services to domestic and commercial customers. Our services may include packing, loading, transport, unloading, short-term or long-term storage, and associated handling, as agreed in writing or as stated in your booking confirmation.

Any estimated times for collection, delivery, or completion of services are approximate and not guaranteed unless expressly stated as guaranteed in writing. We will use reasonable skill and care to perform the services but cannot be held responsible for delays arising from circumstances beyond our reasonable control, such as traffic, weather, access restrictions, or third-party actions.

3. Booking Process

All bookings are subject to availability and acceptance by us. You may request a quotation or place a booking by contacting us and providing accurate information regarding your requirements, including collection and delivery addresses, access details, approximate volume or list of goods, special handling requirements, and desired dates.

We may provide an estimated quotation based on the information you supply. Quotations are not binding if the information provided is incomplete, misleading, or changes prior to the service date. We reserve the right to amend the quotation or apply additional charges where the actual work involved differs from that originally described.

A booking is only confirmed when we issue a booking confirmation or otherwise accept your request in writing. By confirming the booking, you warrant that you are the owner of the goods or have the full authority of the owner to enter into the contract, and that you are able to comply with all obligations set out in these Terms and Conditions.

4. Customer Responsibilities

You agree to:

Ensure that adequate and accurate information is provided to us at the time of quotation and booking, including details of any unusual access issues, restricted parking, narrow streets, internal stairs, lifts, or other conditions that may affect our services.

Arrange suitable parking or permits where required and pay any associated charges or fines not caused by our negligence.

Ensure that the premises at the collection and delivery locations are safe, accessible, and ready for our team to carry out the services at the agreed times.

Properly pack and secure your goods unless packing services are expressly included in the booking. Fragile, high-value, or delicate items must be appropriately protected and clearly labelled.

Remove all personal documents, cash, jewellery, and other items of exceptional value prior to our arrival, unless specifically declared and agreed in writing for transport or storage.

Ensure that no prohibited or unlawful items are included within the goods, in accordance with section 10 below.

5. Payments and Charges

Unless otherwise agreed in writing, all charges for our services are payable in advance or on the dates specified in your quotation or booking confirmation.

We may require a deposit to secure your booking. Where a deposit is required, your booking will not be confirmed until the deposit is received cleared in our account. The amount of any deposit and the due date for payment will be set out in your quotation or booking confirmation.

For removal services, the balance of charges is normally payable on or before the service date. For ongoing storage services, fees will be charged periodically in advance, in accordance with the agreed tariff or storage plan. We may review and vary our storage charges from time to time by providing you with reasonable notice.

If you fail to make any payment when due, we may at our discretion suspend services, refuse to carry out booked work, withhold delivery of goods, or exercise a lien over goods in our possession until all overdue sums are paid in full. We may also charge interest on overdue amounts at the statutory rate in force from time to time until payment is received.

All charges are stated inclusive or exclusive of any applicable taxes as specified in the quotation. You are responsible for any bank charges or fees incurred in making your payment.

6. Cancellations and Amendments

You may cancel or amend your booking by giving us notice in writing. Any cancellation or significant change to the services, date, or scope may incur charges as set out below or as otherwise specified in your booking confirmation.

If you cancel more than a specified period before the agreed service date, we may refund part or all of any payments made, less any non-recoverable costs reasonably incurred by us. If you cancel within a shorter period before the agreed date, we may retain your deposit or charge a cancellation fee proportionate to the loss we sustain as a result of the cancellation.

We reserve the right to cancel or amend a booking in the event of circumstances beyond our reasonable control, including but not limited to accidents, severe weather, vehicle breakdown, staff illness, or access issues. In such cases we will endeavour to offer an alternative date or a refund of any amounts paid for services not yet provided, at our discretion. We will not be liable for any indirect loss, such as missed appointments, lost income or consequential costs arising from such cancellation.

7. Access, Parking and Restrictions

You are responsible for ensuring that our vehicles and staff can gain safe and reasonable access to the collection and delivery points. This includes arranging parking permits where required, informing us of any height or weight restrictions, and making us aware of any obstacles that may impede our operations.

If we are unable to gain suitable access due to incorrect information or lack of arrangements made by you, we may charge for waiting time, additional labour, or alternative arrangements, or may at our discretion cancel the service and retain part or all of the charges due.

We are not obliged to take any action that, in our reasonable opinion, may damage property or pose a risk to health and safety. This includes moving extremely heavy items, carrying goods through unsafe areas, or using unsuitable access routes. Where this occurs, we will discuss alternative options with you; however, any additional costs will be your responsibility.

8. Storage Terms

Where we provide storage services, goods will be stored in facilities selected by us and may be combined with other customers goods while remaining separately identifiable.

You will not have a right of access to our storage facilities except by prior written agreement and during our normal working hours. We may charge a reasonable fee for supervised access, retrieval, or repacking of your goods in storage.

All storage fees must be paid in accordance with the payment terms agreed. If storage charges remain unpaid, we may exercise a lien over the stored goods and, after giving reasonable notice, may sell or dispose of some or all of the goods to recover outstanding charges and associated costs. Any surplus proceeds will be held for you after deduction of our costs; if the proceeds are insufficient, you remain liable for the balance.

9. Liability and Limitations

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods arising from our negligence or breach of contract is subject to the limitations set out in this section.

Unless we agree otherwise in writing, our total liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall not exceed a reasonable replacement value of the goods lost or damaged, subject to a monetary cap that may be specified in your quotation or booking confirmation.

We will not be liable for loss or damage that arises from inherent defects, flaws, latent damage, gradual deterioration, wear and tear, atmospheric or climatic conditions, vermin, or the natural behaviour of the goods, including expansion, contraction, rust, or corrosion.

We will not be liable for any indirect or consequential loss, including loss of profit, business, goodwill, anticipated savings, or any other financial loss or expense arising out of or in connection with the services, even if we have been advised of the possibility of such loss.

We will not be liable for loss or damage arising where you have failed to comply with these Terms and Conditions, including failure to declare valuable items, improper packing if you have chosen to self-pack, or inclusion of prohibited items. We will not be responsible for any loss involving cash, bullion, jewellery, watches, precious metals, stones, important documents, or items of exceptional value unless declared and specifically agreed by us in writing.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot legally be limited or excluded under applicable law.

10. Prohibited and Restricted Items

You must not submit for removal or storage any items that are hazardous, illegal, or unsuitable for normal transport or storage. Prohibited items include, but are not limited to, explosives, firearms, ammunition, gas cylinders, flammable or combustible materials, chemicals, toxic substances, perishable food, live plants or animals, illegal drugs, or any other items whose possession or transport would contravene applicable laws or regulations.

If such items are discovered, we may at our discretion refuse to handle them, remove them from our vehicles or storage, or notify the relevant authorities where required by law. You will be responsible for any loss, damage, or expense that we incur as a result of your breach of this section, and we will not be liable for any associated loss of or damage to those items.

11. Waste and Environmental Regulations

We are not a licensed waste disposal operator and our services do not include the removal of general waste, hazardous waste, or fly-tipping. Any request for disposal of unwanted items must be agreed in advance and may be subject to additional charges.

Where we agree to remove items for disposal, we will do so in accordance with relevant waste and environmental regulations. You must accurately describe the nature of items to be disposed of and confirm that they are not hazardous or controlled waste. If we discover that items presented as normal household or office goods are in fact waste or hazardous materials, we may decline to carry them and charge for any reasonable costs we incur as a result.

You must not request us to dispose of items in an unlawful manner or to abandon goods on public or private land. You remain legally responsible for any items that you instruct us to remove until they are lawfully transferred to an authorised facility.

12. Insurance

We maintain insurance cover suitable for our operations, in accordance with industry practice. This may include public liability and cover for goods in transit or storage up to certain limits. Details of our standard cover and applicable limits are available on request.

You are responsible for arranging any additional insurance required to cover the full value of your goods or any specific risks not covered by our standard policies. We do not provide insurance advice and any decision to arrange or not arrange additional cover is your responsibility.

13. Complaints and Claims

If you believe that we have failed to perform the services with reasonable care or that loss of or damage to goods has occurred, you must notify us in writing as soon as reasonably practicable and in any event within a reasonable period after the completion of the relevant services or your becoming aware of the issue.

You should provide full details of the nature of your complaint or claim, including photographs where appropriate and any relevant supporting documents. We will investigate your complaint and respond within a reasonable time frame, seeking to resolve the matter fairly and in accordance with these Terms and Conditions and applicable law.

Failure to notify us within a reasonable time may affect our ability to investigate the matter and may prejudice your claim.

14. Data Protection and Privacy

We will handle any personal information you provide to us in accordance with applicable data protection laws. We will use your information to arrange and perform the services, process payments, manage our relationship with you, and satisfy legal and regulatory requirements.

We may share your data with trusted third parties where necessary to perform the services, such as payment processors or subcontractors, always in accordance with the law and subject to appropriate safeguards. We will not sell your personal data to third parties.

15. Subcontracting

We may use carefully selected subcontractors or agents to carry out part or all of the services. Where we do so, we will remain responsible for the performance of the contract and these Terms and Conditions will continue to apply.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the contract for services.

17. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be severed from the remaining provisions, which will continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that contract. Continued use of our services after any update will be deemed acceptance of the revised terms.